You are now connected to the official website of Parallaxter SPRL (“the Company”). The Company has its registered office at Avenue Louise 326, 1050 Ixelles, with the company number 0564.848.024.
We pay particular attention to the protection of Data Subjects privacy and therefore undertake all reasonable precautions required to protect Personal Data collected against the loss, theft, disclosure or breach of privacy or any unauthorized use.
If you wish to react to one of the practices described below, you can always contact us.
2. On which basis do we collect your Personal Data? (Lawfulness of the processing)
We process your Personal Data for various purposes. For each processing operation, only data relevant for the purpose in question are processed.
Generally speaking, and as an example, we use your Personal Data either:
- when we have obtained your consent, in which case we process your Personal Data for the specific purpose(s) to which you have consented;
- within the framework of the execution of the contract or to take pre-contractual measures at your request;
to comply with all legal, regulatory and administrative obligations to which we are subject, in particular:
- prevention of money laundering;
- implementation of MiFID legislation;
- combating tax fraud;
for reasons that are in our legitimate interest, in which case we ensure that we maintain a proportionate balance between our legitimate interest and respect for your privacy. These are the situations in which we process your Personal Data in order to be able to function and offer you the best service. For example, we process your data for the following purposes:
- detection and prevention of abuse and fraud;
- control of the regularity of transactions;
- monitoring and control;
- recognition, exercise, defence and preservation of our rights or of the persons we may represent, for example in litigation;
- constitution of evidence;
- global vision of the customers (for example, by establishing statistics of our customers in order to know who our customers are and to know them better);
- follow-up of our activities and administrative knowledge of the various persons in contact with the company, which may allow the identification of the files, the intermediary and other parties involved;
- testing, evaluation, simplification, optimisation and/or automation of the Company’s purely internal processes in order to make them more efficient;
- management and adjustment of authorized products.
3. How do we collect Personal Data?
4. Which Personal Data do we collect?
The Company only collects Personal Data relating to visitors and registered users who voluntarily decided to enter such data.
Personal Data that the Company collects include:
- Identification data from the contact person: first name, last name, address, phone numbers, email, etc.;
- Financial identification data information: credit card information of the visitors and registered users;
- Data related to request or complaints (complaints email, complaints phone, etc.);
- Data related to logs and users web session;
- Other data: the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, time zone setting, browser plug-in types and versions, the full Uniform Resource Locators (URL), etc.
5. Why do we collect Personal Data?
We only collect Personal Data for specific purposes. These purposes are explained hereunder so you can understand the reason why we collect your Personal Data.
We listed hereunder the purposes why we ask you these data in the context of the execution of a contract:
- Managing the contract (pricing, underwriting,…);
- Delivering the contract;
- Managing all the billings matters;
- Managing the claims payments;
- Managing the claims handling;
- Providing you information on our new products and or services (including sending you promotional information).
We always ask you your explicit consent for the following purposes:
- Making statistics;
- Preparing market analysis;
- Personalizing our offer;
We might also process your data for our legitimate interest, more specifically:
- Answering your questions;
- Communication about the services quality;
- Fight against fraud and infringement;
- Evaluating security breach analysis and proceeding to risk analysis;
- Improving our website (access, uses,…);
- Improving services (claims handling,…);
- Data Base analysis and security testing;
- Doing internal audit;
- Ensuring technical management.
Finally, we must fulfill some legal obligation. In that perspective, we might be under the obligation to process your Personal Data.
6. How do we protect your Personal Data?
Access to your Personal Data is only granted to persons for whom it is necessary for the performance of their tasks. They are bound by strict professional discretion and must comply with all the technical and organisational requirements laid down to ensure the confidentiality of Personal Data.
We have put in place technical resources and specialized teams that deal primarily with the protection of your Personal Data. We want to prevent unauthorized persons from accessing, processing, modifying or destroying them.
7. Who has access to your data and to whom is it transferred?
A. General information
In order to protect your privacy, the persons authorized to access your Personal Data are precisely determined according to their tasks.
If necessary, this data may be communicated to our subcontractors. As far as they are concerned, they are specialized partners in Belgium or abroad to whom we call for certain services in order to offer you the best service.
Examples include fulfilling orders, sending e-mail, removing repetitive information from client’s lists, analyzing data, providing marketing assistance, providing search results and links, processing credit card payments and providing customer service.
These subcontractors are contractually bound to us and must therefore follow our instructions and comply with the principles set out in our Notice. In particular, we ensure that its subcontractors: have only such data as are necessary for the performance of their tasks; and undertake to treat these data securely and confidentially and to use them only for the performance of their duties.
We will also pass your data on to other persons if we are obliged to do so by contractual or legal obligation or if a legitimate interest justifies it. In these cases, we ensure that: such persons have only data which we are required to disclose by contractual or legal obligation or which are proportionate to the legitimate interest justifying the transfer; and that these persons undertake to us, on the one hand, to treat these data securely and confidentially and, on the other hand, to use them only for the purpose for which the data were transferred to them.
8. Transfers outside the European Economic Area (EEA)
We may transfer your data outside the European Economic Area (EEA) to a country that may not provide an adequate level of protection for Personal Data. But in these cases, we protect your data, on the one hand, by further strengthening IT security and, on the other hand, by contractually requiring a higher level of security from its international counterparts. If you wish, you can obtain a copy of the adapted contractual clauses by sending a dated and signed request by post to Parallaxter SPRL, Avenue Louise 326, 1050 Brussels, Belgium.
9. How long do we conserve your Personal Data?
We only keep Personal Data for a reasonable and necessary time taking into account the purposes of the processing and the legal and regulatory requirements.
Anyway, if there is no more reason to keep your Personal Data (such as a claim pending), we will not retain your Personal Data more than ten years after the contract termination.
At the end of this retention period, we will make every effort to ensure Personal Data have been made unavailable or inaccessible.
10. Your rights regarding your Personal Data
A. Your right of access and copy
You have the right to obtain a free copy (including in an electronic format) of the Personal Data we collected about you.
When necessary, you can always ask us to rectify, complete or delete Personal Data that are inaccurate, incomplete or irrelevant.
In cases where you request additional copies, we may require the payment of reasonable fees to cover administrative costs.
B. Your right to restriction of processing
As a Data Subject, you have the right to restrict the processing of your Personal Data when one the situation described below occur:
- You contest the accuracy of a Personal Data. The restriction will apply for a period enabling us to verify the accuracy of this Personal Data;
- If we unlawfully proceed your Personal Data and you prefer to request a restriction instead of the erasure of this Personal Data;
- If you object to processing (explanation is just hereunder) pending the verification whether our legitimate grounds override yours.
When the restriction has ended, we shall immediately inform you.
C. Your right to object
There are two specific cases where you can object for your Personal Data to be processed.
Firstly, when we process Personal Data for direct marketing purpose (we shall ask your consent for that), you have the right to object at any time for your Personal Data to be processed.
Secondly, you can object to the processing of your Personal Data for reasons linked to your specific situation if we based it on our legitimate interests. We shall no longer process your Personal Data in such a case unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or when we need it for the establishment, exercise or defense of legal claims.
D. Right to data portability
When we process your Personal Data on the basis of your consent or for the execution of a contract, you may ask us to send you your Personal Data in a structured and commonly used format.
When technically feasible, you may also ask us to directly transmit your Personal Data to another data controller.
E. Right to erasure (‘right to be forgotten’)
Finally, you have the ultimate right to be forgotten by us.
That means you have the right to obtain the erasure of your Personal Data without undue delay in the following specific situations:
- If your Personal Data are no longer necessary in regard to the purposes for which we collected them;
- If we unlawfully processed your Personal Data;
- If you object to the processing and we have no overriding legitimate grounds for the processing ;
- If we have to erase your Personal Data in order to comply with an European or Belgian legal obligation.
Also, you have the right to ask us to delete any of your Personal Data which, taking into account the purpose of the processing, would be incomplete or irrelevant or whose registration, communication or storage would be prohibited, or, eventually, which has been retained beyond the necessary and authorized retention period.
F. How to exercise your rights?
It’s good to have rights but it’s better to know how you can request to enforce them!
To be able to help you, we’ll need to check that your request concerns your Personal Data.
For that purpose, we’ll ask you to send us a written request with a proof of your identity (ID card copy).
b) When shall we answer?
We’ll get back to you with our answer as soon as possible and within a month at the latest.
That period may be extended by two further months where necessary, taking into consideration the complexity and number of the requests. In such a case, we’ll inform you about the reasons of the delay (it might be because the case is complex or because we have to process too many requests).
In case you want to lodge a complaint with the Data Protection Authority, you can also contact them:
Data Protection Authority
Rue de la Presse, 35
Phone : + 32 2 274 48 00
Fax :+ 32 2 274 48 35
Obviously, if you think it’s necessary, you can also launch a legal action before the Civil Court of Brussels.
For further information on complaints and possible remedies, we advise you to consult all information available on the Belgian Commission for the Protection of Privacy website: https://www.dataprotectionauthority.be/
12. Ways to contact us for additional details
avenue Louise 326
14. Applicable and governing law
Updated on 16/06/2018.Stored data will be deleted by the Company as soon as the Company no longer requires it for the purposes concerned. Pursuant to the European data protection legislation, you are entitled to access to your personal data collected by the Company, to rectify them and ask, at any time, for their deletion and to revoke your consent to their use or processing with future effect.
In these cases, or if you have any other wishes in connection with your personal data, please contact the Company by sending a letter/fax/e-mail or calling at:
avenue Louise 326
You can update your personal information by accessing your account on this site or by contacting the Company.
You have the right to file a complaint at the Belgian Authority for Data Protection:
Commission de la protection de la vie privée
Rue de la Presse, 35
Tel : +32 (0)2 274 48 00
Fax : +32 (0)2 274 48 35
15. Conroller of Personnal Information
Any personal information provided to or gathered by the Company is controlled by the Company. The Company is the data controller of any personal information.